Refund & Cancellation Policy

Home. Refund & Cancellation Policy

Last Updated: 09 Dec 2025

This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and project terminations are handled by ITBUILDZ (“we”, “us”, “our”). By engaging our services, you (“client”, “customer”) agree to this policy.

ADVANCE PAYMENT (NON-REFUNDABLE)

All projects require a minimum 30% advance payment before any work begins.

  • This advance is strictly non-refundable under all circumstances
  • It covers initial consultation, planning, resource allocation, and project setup
  • Once paid, resources and time blocks are reserved and cannot be re-assigned easily

No work will begin without confirmation of the initial advance payment.

MILESTONE PAYMENTS & REFUNDS

Payments made after the initial 30% advance are tied to agreed project milestones.

  • Each milestone payment covers work completed for that phase
  • Once a milestone is started or delivered, no refund will be issued for that milestone
  • If a milestone has not yet started, a partial refund may be considered (at our discretion, minus administrative and planning costs)

There are no refunds for completed work, delivered modules, code, designs, or documents.

CLIENT-INITIATED CANCELLATION

If the client cancels the project:

  • The initial 30% advance is not refundable
  • All completed work up to the cancellation date must be fully paid
  • Any pending invoices become immediately due
  • The client will receive only the completed and paid deliverables up to that date
  • No rights to incomplete, unpaid, or partially completed work will be granted

Cancellation must be requested in writing (email confirmation required).

ITBUILDZ-INITIATED CANCELLATION

ITBUILDZ reserves the right to cancel or pause a project if:

  • The client fails to provide required information for 15+ days
  • The client misses payments or breaches the agreed terms
  • There is abusive, unethical, or illegal use of our services
  • Project terms are violated in bad faith

In such cases:

  • The 30% advance remains non-refundable
  • The client must clear dues for all completed work
  • All work will stop immediately after cancellation

REFUNDS FOR SUPPORT / MAINTENANCE PLANS

If the client purchases an AMC or monthly support plan:

  • Refund requests must be made within 7 days of purchase
  • Refunds (if approved) will be pro-rated based on time used
  • No refunds are allowed after 7 days once service has begun

THIRD-PARTY COSTS

Refunds do NOT cover any third-party-related payments such as:

  • Domain registration fees
  • Hosting charges
  • API subscriptions
  • Plugin or theme purchases
  • Advertising budget spent (Google, Meta, etc.)
  • Payment gateway/setup costs

These services are controlled by external vendors and subject to their policies.

PROJECT DELAYS & ABANDONMENT

If the client abandons the project for more than 30 days:

  • The project will be considered closed
  • No refund will be issued for any amount paid
  • Restarting the project will require a new agreement and new payment

CHANGE OF SCOPE (NO REFUND)

If the client changes project requirements mid-way:

  • Already completed work is non-refundable
  • Additional cost and time will be added as per new scope
  • No refunds will be provided due to change in mind or business strategy

DISPUTE RESOLUTION

Any disputes regarding refunds or cancellations shall be:

  • First resolved through mutual discussion
  • If unresolved, governed under Indian laws
  • Handled in the jurisdiction of Indian courts only

CONTACT INFORMATION

For any refund or cancellation queries, contact:
ITBUILDZ
Email: info@itbuildz.com
Phone: 8368987968
Website: http://www.itbuildz.com